I think it took around 3 months for resolution, and I did manage to get a refund on my service because of all the documentation and cases I had logged during that time. They swapped the parts or fixed the config and like magic all my problems were solved. Turns out the issue came down to either a faulty config or bad hardware on one of their load balancers up in Chicago and when I'd get sent to that load balancer my performance was tanking. He called "a guy he knew" that worked in their NOC that sat on the phone and collected logs from me and did some investigation on their side once he saw how weird my traffic was. I managed to finally get a tech who hung around for a while and witnessed the behavior I had been complaining about. Once I did that I learned that if you have multiple techs sent out to your place enough times they start engaging more senior individuals to visit your location because it kills their metrics. I temporarily upgraded to a business connection to get access to better support (I think this was the key, unfortunately). I ran a combination of those speed tests I linked above and a few packet tracing tools to see where my traffic was going and building a case. I actually work for a managed hosting provider and have a networking and storage background so I decided to do some investigation work on my own. To clarify a little I didn't have pre-ran ethernet in my home, they were talking about the coax the cable company or a contractor ran when that house was built. I called it in to consumer technical support and they sent out techs and claimed it was the wiring in my home and it would all need to be replaced, which sounded insane to me. The behavior was my internet would go from ~400Mb/s to under 1Mb/s off and on throughout the day, but if I initiated a connection somewhere (like a large download) and maintained it I would maintain my full speeds throughout that connection, but as soon as it stopped it would go back to dropping in and out again. I think I have it very poorly documented in some post I made a few years ago. It was a long painful process to actually get resolved. u/RoweDent created this awesome resource on network theory u/tht1kidd_ has created a suggestion post regarding information everyone needs to provide when asking a question about their network There have been some excellent guides written in this sub, and we're always looking for more! The same goes for downvoting of comments or posts for "stupid questions" or not being as knowledgeable as others. Extend help without judging others for their ignorance. With profession shall come professionalism. If you're unsure if this is r/politics, someone done messed up. Sometimes discussions can go a little overboard and that is ok. Using affiliate Links in your own place is your decision. For this reason, please use normal links, even if they're long. URL shorteners tend to hide the real use of a link. To help with that, reddit provides the reddiquette. Ads and self promotion are not welcome here. This is a support and discussion subreddit. Please flair your posts as Solved, Unsolved, or simply Advice. If you can't find what you're looking for with the search function please feel free to post a new question after reading the rules. Please use the search function to look for keywords related to what you want to ask before posting since most common issues have been answered.
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